Free delivery on orders over 700 MAD — 14-day returns

Free shipping on orders over 700 MAD
New collection available — Shop now
Trouver un magasin
Aide
Rejoins-nous
S'identifier
Panier (0)

Frequently Asked Questions

Everything you need to know about shopping at PULLSHKA.

Shipping & Delivery

How long does delivery take?

We deliver across Morocco within 2–5 business days depending on your city. Orders placed before 2 PM are usually shipped the same day. Agadir deliveries can arrive as fast as next-day.

Is shipping free?

Yes — orders of 700 MAD or more ship free, provided the order contains at least 2 items. Otherwise, delivery is calculated from your city (19 MAD in Agadir, up to 45 MAD for remote regions).

Can I track my order?

Absolutely. Once your order is shipped, you'll receive a WhatsApp message and email with your tracking number. You can also check your order status from your account page.

Do you deliver outside Morocco?

Currently we only ship within Morocco. International shipping is coming soon — follow us on Instagram to be the first to know!

Orders & Payment

What payment methods do you accept?

We accept Cash on Delivery (COD) across Morocco, bank transfer, and major credit/debit cards (Visa, MasterCard). Payment is 100% secure.

Can I cancel or modify my order?

You can cancel or modify your order within 2 hours of placing it by contacting us on WhatsApp. After that, the order may already be in processing.

I received the wrong item, what do I do?

We're sorry about that! Contact us immediately via WhatsApp or email with your order number and a photo of the item received. We'll arrange an exchange at no extra cost.

Returns & Exchanges

Can I return an item?

Yes — you have 14 days from delivery to return unworn items with original tags and packaging. Contact us to initiate a return and we'll guide you through the process.

How do exchanges work?

If you need a different size or color, contact us and we'll arrange a free exchange. We'll ship the new item as soon as we receive the original back.

When will I receive my refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item. The amount is credited back to your original payment method.

Products & Sizing

What brands do you carry?

We curate the best of men's fashion from brands like Zara, Bershka, Pull&Bear, and more — all at competitive prices. We regularly add new arrivals from the latest collections.

Are your products authentic?

100%. Every item we sell is genuine and sourced directly from authorized channels. We guarantee the authenticity of all our products.

How do I find my size?

Each product page shows available sizes. For clothing we carry XS to 2XL, and for shoes sizes 39 to 45. Check our size guide for detailed measurements, or send us your measurements on WhatsApp and we'll recommend the right fit.

How do I care for my items?

Care instructions vary by item. As a general rule: wash at 30°C, avoid bleach, iron on low heat, and hang dry when possible. Check the label inside your garment for specific instructions.

My Account

Do I need an account to order?

You can browse and add items to your cart without an account, but you'll need to create one to complete your purchase. It only takes a minute and lets you track orders and save your addresses.

I forgot my password

Click "Forgot password" on the login page and enter your email. You'll receive a link to reset your password within a few minutes.

Still have questions? We're here to help.

Contact Us
Free shipping On orders over 700 MAD with 2+ items
Easy returns 14-day return policy
Secure payment 256-bit SSL encryption
Customer support Mon–Sat, 9am–7pm