Refund Policy

1. Right of withdrawal

In accordance with Moroccan consumer-protection law (Law 31-08), you may withdraw from a distance-sale contract within 7 calendar days of receiving your order, without giving any reason.

2. Return conditions

To qualify for a refund, the items you return must be:

• Unworn, unwashed, and in the same condition you received them.
• Returned with the original tags still attached and the original packaging.
• Sent back within 7 days of the delivery date confirmed by Ameex tracking.

Items that don't meet these conditions may be refused or refunded only partially.

3. Non-returnable items

For hygiene and safety reasons the following cannot be returned:

• Underwear, swimwear and intimate apparel.
• Items marked "final sale" on the product page.
• Gift cards.
• Items that have been worn, washed or altered.

4. How to return

1. Log into your account and open the order, or email contact@pullshka.com with your order number.
2. Tell us which items you're returning and why (a short note helps us improve).
3. We'll send return instructions within one business day, including the return address and any pre-printed label if applicable.
4. Pack the items securely, include the original order slip, and hand the parcel to Ameex (or drop it at an Ameex point).
5. Once we receive and inspect the items, we issue the refund.

5. Return shipping cost

• Free return pick-up by Ameex in Casablanca, Rabat, Agadir, Marrakech and Tangier.
• Outside those cities, the customer pays return shipping unless the item was defective or we made an error.
• Defective items: we cover the return shipping and either replace the item or refund you in full, at your choice.

6. Refund timeline

Once your return arrives at our warehouse, we inspect the items within 2 business days and issue the refund. The refund goes back to the original payment method:

• Card payments: the refund usually appears on your statement within 5–10 business days after we process it (depends on your bank).
• Cash on delivery: we refund by bank transfer to the IBAN you provide. Allow 5–7 business days for the transfer to settle.

In all cases, the full refund is completed within 14 days of us receiving the returned items, in line with Moroccan law.

7. Order cancellation before shipment

If you change your mind before we ship your order, contact us right away — we'll cancel the order at no cost and refund you in full within 7 business days. Once the parcel is handed to Ameex, the standard return process above applies.

8. Exchanges

We don't offer direct exchanges. To swap for a different size or colour, please return the item for a refund and place a new order. This is the fastest way to make sure you get the size you want before it sells out.

9. Damaged or wrong items

If your parcel arrives damaged, or you received the wrong item, please contact us within 48 hours of delivery at contact@pullshka.com or +212 661323172 with photos. We'll send a replacement or full refund — including any return shipping you paid.

10. Contact

For any refund-related question: contact@pullshka.com · +212 661323172 · contact form.